CR2 Blog the knowledge blog
  • scissors
    March 11th, 2021LISWire aggregatorUncategorized

    EBSCO Information Services Continues to Ensure Data Security and Customer Data Protections for End Users
    ~ ISO 27001 Compliance and Certification Spreads Across EBSCO Product Suite ~
    IPSWICH, Mass. — March 11, 2021 — In keeping with the company’s ongoing focus on information security and customer data protections, EBSCO Information Services (EBSCO) announces ISO (International Standards Organization) 27001 compliancy and certification is now associated with the majority of EBSCO proprietary products and services. ISO 27001 is a standard that represents best practices for information security controls. Continued efforts in this area demonstrates EBSCO’s commitment in ensuring the security and privacy of customer and end-user data.

    While privacy regulations and vendor obligations differ fundamentally from security needs and goals, EBSCO takes a holistic approach to safeguarding security and customer data protections. By continuing to examine security risks, evaluate processes and implement security controls, the company ensures information security on an ongoing basis. These efforts ensure customers can enjoy peace of mind and have complete trust when leveraging EBSCO’s products and services for a better research experience.

    ISO 27001 certification is attained through a rigorous audit and assessment by an independent third party of company processes and the security of its products and services. EBSCO products and services that are now included in the ISO 27001 certificate are as follows:

    Configuration and Authentication Services (EBSCOadmin™)
    Library Website Creation Services (Stacks)
    Library Management Systems (FOLIO)
    GOBI® Library Solutions from EBSCO
    Discovery and Research Database Services (EBSCO Discovery Service™, EBSCOhost®, EBSCOhost® Mobile, EBSCO Discovery Service™ API)
    Journals & e-Package Services (Global Knowledgebase, EBSCO Knowledgebase)
    Holdings Linking Services (Holdings Manager, Full Text Finder, Publication Finder, HoldingsIQ, LinkIQ)
    Electronic Resources Management (Flipster®, EBSCO eBooks™, EBSCO Audiobooks, EBSCOhost® Collection Manager)
    eLearning Resources (EBSCO LearningExpress ®)
    Health Knowledge Products (CINAHL®, DynaMed®, Dynamic Health™)
    Clinical Decision Support Services (DynaMed® Shared Decisions)
    EBSCO Information Services’ Vice President of Information Security, Privacy and Governance, Scott Macdonald says that when it comes to ISO 27001, it is a misconception that a company is either compliant, or it is not. “It’s really more specific than whether a company has met the criteria for compliance or is noncompliant. ISO compliance lays out a specific set of approaches and requirements to examine risks and implement security controls for each product. The EBSCO ISO 27001 certification covers services, as well as specific EBSCO products to which certification applies.”

    Ongoing compliance efforts build on EBSCO’s existing investments in privacy, security and operational processes and its focus on implementing policies and standards in different areas overall. These efforts include GDPR (General Data Protection Regulation), COPPA (Children’s Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act). EBSCO has also partnered with Guidelines International Network (GIN) and supports Google’s Campus Activated Subscriber Access (CASA).

    For more information on EBSCO’s ongoing efforts on information security and customer data protections, please visit:

    EBSCO’s ISO 27001 certification can be found here:

    About EBSCO Information Services
    EBSCO Information Services (EBSCO) is the preeminent provider of online research content and search technologies serving academic, school and public libraries; healthcare and medical institutions; corporations; and government agencies around the world. From research, acquisition management, subscription services and discovery to clinical decision support and patient care, learning, and research and development, EBSCO provides institutions with access to content and resources to serve the information and workflow needs of their users and organizations. EBSCO Information Services is a division of EBSCO Industries, Inc., a family-owned company since 1944. For more information, visit the EBSCO website at:


    For more information, please contact:
    Kathleen McEvoy
    Vice President of Communications
    (800) 653-2726 ext. 2594

    Company Name: 
    Organization Type: 
  • scissors
    March 11th, 2021LISWire aggregatorUncategorized

    ByWater Solutions, America’s forefront provider of Open Source library technology support, announced that the Haines Borough Public Library in Haines, Alaska is now live on Koha!

    ByWater completed the transition of the library's 34,000 plus records from Symphony and is providing ongoing support services to the library. The library's customized Koha OPAC can be viewed at

    Director Carolyn Goolsby recently commented on the migration, "This was the smoothest migration I’ve ever seen, and by far the best ILS training I’ve ever received. We all agree - everything from the sales and contract process to the go-live and beyond has been exceptional. When Haines suffered a natural disaster mere weeks before our go-live date, our migration team were kind, accommodating, and happy to help with whatever we needed to move forward. The ByWater team really came through for us, and also gave us room to do our own thing and “make it ours”. Koha is a far superior product to our previous proprietary ILS; intuitive to use, easy to do maintenance, and completely customizable. 15 minutes of training had our volunteers taking over the Circulation Desk, sharing staff’s excitement over our new, easier system. Koha has obviously been developed by people who work in libraries and who understand the quirks of our daily operations. And with the ByWater team behind us, we could have made this migration without in-house IT, had we wished.

    Since go-live, the Support Team have been attentive, knowledgeable and very easy to work with. Every request, whether data mapping changes or cosmetic changes to the OPAC, is handled quickly and well. ByWater is a model to follow when it comes to providing support services for Open Source software. We can’t say enough good about our experience."

    About Haines Borough Public Library
    The Haines Borough Public Library is the only public library in the Haines Borough area of Alaska. In 2005, Library Journal was named "Best Small Library in America". The mission of the Haines Library is to be responsive to community needs by assembling, preserving, and providing access to materials and information. The Library offers an environment conducive to providing programs and sharing information.

    About ByWater Solutions
    ByWater Solutions is a full service, high-quality Open Source support and implementation company dedicated to providing libraries with a lower cost, more advanced level of support for their systems than a traditional proprietary solution can offer. ByWater Solutions has a proven track record in the first-rate implementation and support services with library systems of all sizes for the Koha ILS, Aspen Discovery, Folio LSP, Coral ERM, and Libki PC Management.

    Our highly ranked, comprehensive support is what sets our company apart from any other vendor in the industry. Partnering with ByWater Solutions not only lowers the cost of implementation and maintenance of OSS but more importantly empowers libraries by giving them the flexibility and freedom they deserve. For more information please visit

    About Koha
    Koha is the first open-source Integrated Library System (ILS). In use worldwide, its development is steered by a growing community of libraries collaborating to achieve their technology goals. Koha’s impressive feature set continues to evolve and expand to meet the needs of its user base. It includes modules for circulation, cataloging, acquisitions, serials, reserves, patron management, branch relationships, and more.

    Koha’s OPAC, circulation, management, and self-checkout interfaces are all based on standards-compliant World Wide Web technologies, HTML5, CSS, and Javascript, making Koha a truly platform-independent solution. Koha is distributed under the open-source General Public License (GPL). For more information about Koha, please visit

    For More Information
    Jessica Zairo
    Director of Library Sales & Outreach
    ByWater Solutions

    Company Name: 
    Organization Type: